Black & Decker is a very well known brand known for quality appliances. I have waited for this steamer for about 2-3 months, because it was unavailable on almost all shopping sites including Amazon. Now, I have been using this product for about two months. This is a great tool for preparing healthy steamed food if you are health conscious. Whole steamer is made up of plastic which is of durable quality. It is really simple to use with just one dial at the bottom to set the time. There is a water level indicator as well & it can be topped up while running in case water level drops lower. The trays provided with it are adequate size for a medium family of 3-4 members. Steaming is really fast, I was able to steam whole carrots, broccoli and cabbage in 15 minutes. It is very light and be moved with ease. One thing that bothers me is that the company didn't use the power connector which is compatible with Indian sockets. Although they have compensated it by bundling a convertor. Also I don't have any experience with after-sales support of Black & Decker in India considering it's limited presence here.